At the San Diego County Fair and the Del Mar Fairgrounds, we believe our purpose is to serve as a timeless community treasure where all can flourish, connect, and interact through year-round exceptional experiences. We are committed to providing the ultimate guest experience, and when you visit our Fair, we pledge to:
Prioritize Your Safety: We put safety first and provide a safe and secure environment for our guests and team members.
Show Respect: We will treat our guests with courtesy and respect to ensure every interaction with our team is a positive one.
Provide Timely, Clear, and Relevant Information: Our goal is to inform guests with clarity and care with timely, accurate and easy-to-understand information — whether online, in print, or in person — so that our customers always have what they need for a smooth and fun experience.
Create an Enjoyable and Accessible Experience: We strive to create an experience that gives our guests the opportunity to enjoy all the fun of the Fair while being treated fairly and with care.
Keep our Fairgrounds Clean and Orderly: We are committed to keeping our facilities and grounds clean, to reducing waste, and to serving as good stewards of our environment. If any area falls short of our high expectations for cleanliness, we will work to address it as quickly as possible.
Offer A+ Quality Programming: One of our values is A+ Quality — and we work to ensure that we offer high-quality food stands, rides, games, entertainment, shopping options, exhibits, programming, and more.
Solve Problems Together: Our team is solution-oriented and committed to working with you to resolve issues to the best of our abilities in accordance with our policies, guidelines, laws, and the Customer Code of Conduct.
If you have any questions, please feel free to ask our team members. And if you believe we have fallen short on our pledge and your expectations, please let us know.